See below for more information.

There are two options to create an account.

You can “Quick Register” by clicking the “Register” link at the top of the website. *Benefits of Quick Registration - It allows you to immediately purchase from our Public Catalog via credit card.

Or, become an approved Business Customer. Click the “Apply Today” button from the About Us section, or click the “Become a Business Customer” button at the bottom of most pages to complete the short application. *Approved Business Customers enjoy special pricing and, in some cases, product options that are not available to the public.

Click the “Login” link at the top of the home page. If you are returning customer, enter your email and password. If you are a new customer, please create an account.

Yes, from My Account – Profile Settings – click “Edit” in the Email section.

Yes, from My Account – Profile Settings – click “Edit” in the Password section.

Yes, from My Account – Profile Settings – click “Edit” in the Company Profile section.

The Admin of an account can add additional users to the account by clicking the “Users” link from the Account Overview – Profile section of the left navigation.

You can change your email address from My Account - Profile Settings on the left navigation. You cannot opt out of system-generated emails such as order confirmations.

You have two options.

Use the “Search our site” box at the top right of any page to enter any product-specific detail information such as item code, dimensions, filter type.

You can also search under Buy Online from the top navigation bar, choose your product category, and choose further product categories from the left-side navigation. (Your product categories may differ depending on your individual account.)

Please click the “Contact Us” link at the top of any page and send us a note with information about the product that you are looking for. We will respond to let you know if we can get the product for you.

We usually respond within two business days.

You must have an account to build a Favorites list, and you must be logged in.

You can add products manually when browsing items in the catalog. Just click the “Add to Favorites” link from any product detail page. (You can also add items to your Cart from this step.)

You will see the following pop-up confirming that you’ve added the product to your Favorites list…

And you will see My Favorites in My Account – Overview, as seen here:

Order Templates allow you to add a saved group of products to your shopping cart with one click. You can create an Order Template based on the items in your cart, your shopping list, if you will. Just click the “Create Order Template from Cart” button as seen here.

You can also create Order Templates from past orders through the order details page on your Order History. You can create and name Order Templates however you would like, based on building, location, product set, etc.

Under My Account – Order Templates from the left side navigation, or from My Account – Overview in the middle of the page, as seen here:

You can add products to existing Order Templates when browsing the Product Catalog.

To request a special order product, please click the “Contact Us” link at the top of any page and send us a note with information about the product that you are looking for and we will get back in touch with you to let you know if we can get the product for you.

To request a custom-sized product, please click the “Contact Us” link at the top of any page and send us a note with information about the product that you are interested in and we will get back in touch with you to let you know if we can get the product for you.

If a product Data sheet is available for a product there will be an attachment link on the product detail page. Click the file name link and the file will be downloaded to your computer.

To create a recurring order you first must place the order that you would like to automate. After you place an order, go to your Order History page and click the “View” link next to the order you would like to automate. Once on the order detail page, click the “Create Recurring Order from Order” button. A window will pop up asking for the details of your recurring order. Complete the questions on the pop up and click “Create” to set up the recurring order.

You can create Order Templates to group regularly ordered products together on one list or multiple lists. You can create or add products to existing Order Templates from Product Detail pages, from your Cart or from your Order History by clicking the links that say “Create Order Template” or “Add to Order Template”.

You can edit invoicing and shipping addresses during checkout or by clicking “Saved Addresses” on the left side of your Account – Overview Page.  Click Select, Add, or Edit your shipping address.

You can also ship to multiple addresses.

Yes you can. From the Checkout screen, under Invoice Address and under Shipping Address, click the “Ship to Multiple Addresses” button. You can choose the desired addresses from the drop downs in the address sections. You can add or edit addresses here as well.

If your order is shipped via FedEx, your order tracking information will be added to your Order History page when the order ships.

If another delivery method is used, click “Contact Us” at the top of the page and provide the order number and products you are interested in tracking. Also select the Filtration Group Business Unit fulfilling the order on the form. We will reply with information on your shipment.

Yes. Once items are in your shopping cart, type notes for “bag and tag” in “Notes” field.  Click the “Update Cart” button to save your changes. You will see your bag and tag notes on your Checkout Progress screen as well, in the Shipping information. Please note: this option varies by product and vendor.9

At the end of the checkout process, you can print or e-mail an order receipt with your order details. If you choose to pay via invoice for your purchase, you will also receive an invoice from the Filtration Group Business Unit fulfilling your order.

In My Account – Overview – Purchase – Order History on the left side navigation. It is also in Recent Orders section on the My Account Overview page.

Your online order history will be available online. Previous orders placed via the phone, fax, or email will not appear on the Order History at this time.

We do not currently have an online Quote System. All quote information will be communicated via email.

Contact the company for individual return/replacement details. Our return/replacement policies vary by product. Please click “Contact Us” at the top of the page to request return/replacement policies on individual products. Be sure to provide the product ID and we will reply with the policies for that specific product.

Our return/replacement policies vary by product. Please click “Contact Us” at the top of the page to request return/replacement policies on individual products. Be sure to provide the product ID and we will reply with the policies for that specific product.

Our return/replacement policies vary by product. Please click “Contact Us” at the top of the page to request return/replacement policies on individual products. Be sure to provide the product ID and we will reply with the policies for that specific product.

Our current shipping policy is to ship US products with in the US and Canadian products within Canada. If you would like to have product shipped internationally, please click “Contact Us” at the top of the page and let us know the product ID and quantity you are interested in purchasing. We will get in touch with you to discuss processing an order offline.

In some cases, order pick up is available but must be coordinated directly with the Filtration Group Business Unit selling the product. Please click “Contact Us” at the top of the page and let us know the Product ID and Quantity you are interested in purchasing. We will get in touch with you to discuss processing an order off line and setting your online account up for future order pickups.

In some cases, order pick up is available but must be coordinated directly with the Filtration Group Business Unit selling the product. Please click “Contact Us” at the top of the page and let us know the Product ID and Quantity you are interested in purchasing. We will get in touch with you to discuss processing an order off line and setting your online account up for future order pickups.

Freight is calculated through FedEx Ground on all online orders. In some cases freight is handled offline directly with the Filtration Group Business Unit selling the product.

FedEx is the Parcel Shipping Vendor for the Filtration Group.

FedEx Ground shipping rates apply.

Some Filtration Group products are sold on a quote basis only. If you are interested in purchasing a product that does not show pricing, please click “Contact Us” at the top of the page and let us know the product ID and quantity you are interested in purchasing. The appropriate Filtration Group Business Unit will contact you to discuss the product and purchase in more detail.    

Filtration Group Store accepts Visa, MasterCard, American Express and Discover. If you would like to apply for business credit, please click “Apply Now” from the About Us link at the top of the page.

If you are a current customer, please click “Contact Us” at the top of the page and let us know the product ID and quantity you are interested in purchasing. The appropriate Filtration Group Business Unit will contact you to get your tax exempt information and set your account up appropriately.

If you are not a current customer, please click “Apply Now” from the About Us link at the top of the page.

We utilize the Avatax Service to calculate appropriate Sales Tax on purchases. If you are Tax Exempt but see sales tax on you order, please See “I am getting charged Sales Tax but I am Tax Exempt. What should I do?” above.

This is most likely due to an interruption in your Internet Connection logging you out of your account. Please log out and log back in, return to your shopping cart and check out again.

Our purchase terms vary by product. Please click “Contact Us” at the top of the page to request purchase terms on individual products. Be sure to provide the product ID and we will reply with the terms for that specific product.

Our warranty terms vary by product. Please click “Contact Us” at the top of the page to request warranty terms on individual products. Be sure to provide the product ID and we will reply with the terms for that specific product.

Please see the link to the Filtration Group Corporation Privacy Policy at the bottom of any page within the website. You can also follow this link - privacy policy

The new Filtration Group Corporation website now has an e-commerce platform, in addition to the product content and information that you need. You can now purchase many of your filtration products online via the website rather than calling, faxing, or emailing your purchase needs to your sales person or customer service.

When approved for a business account, you gain access to a wide range of benefits: Easier order tracking; Ability to create and save multiple shipping addresses; a comprehensive view of your order history; quick access to products saved in your cart; special pricing for increased savings.

If you would like to apply for business credit, please click “Apply Now” in the About Us link at the top of the page.